FAQ
Frequently Asked Questions
Shipping & Orders
How long will my order take?
Twinkle Hex Polish ships from our little corner of Tennessee. Please allow 3–5 business days for your order to be packed and shipped. During launches and special events, processing may take up to 14 business days. Shipping transit time is additional.
Can I change or cancel my order?
We start packing orders pretty quickly, so changes aren't guaranteed. Email us right away at info@twinklehexpolish.com , and we'll do our best to catch it before it ships.
Do you offer local pickup?
Live near White House, Tennessee? Reach out to us at info@twinklehexpolish.com . We may be able to arrange local pickup.
Returns & Exchanges
Can I return or exchange my polish?
All sales are final due to the handmade nature of our products. We don't accept returns or exchanges for changes of mind or color preferences.
If something arrives damaged or broken, though, we'll work with you to make it right.
My polish arrived damaged. What do I do?
Oh no. Please email us at info@twinklehexpolish.com within 7 days of delivery. Include your order number and clear photos of the damage, and we'll arrange a replacement for items damaged during shipping.
What if my package is lost or stolen?
Sometimes packages take a wrong turn or get marked as delivered before they actually show up. If your order is missing, check around your delivery area and with your neighbors first.
If you still can't find it, email us at info@twinklehexpolish.com with your order number. We'll help look into what happened and do our best to make things right.
About Our Polish
Is Twinkle Hex Polish handmade?
Yep. Every Twinkle Hex polish is mixed, poured, and labeled by hand in small batches in Tennessee. My guest bedroom has officially become a nail polish lab.
Are your polishes cruelty-free?
Yes. I don't test Twinkle Hex products on animals, and my suppliers don't conduct animal testing either.
Are your polishes vegan and 21-free?
The suspension bases I use are vegan and 21-free according to the manufacturer. Because different polishes contain different pigments, shimmers, flakes, and other ingredients, I'm not making a blanket vegan or 21-free claim for every finished polish.
You can learn more on our Ingredients & Safety page.
Why does my polish look different from the photos?
We do our best to show every polish as accurately as possible, but lighting, screen settings, skin tone, and application can all affect how a color appears.
Some of our special-effect polishes are also designed to look different depending on the lighting or viewing angle. That's part of the fun.
How should I store my nail polish?
Keep your polish tightly closed in a cool, dry place away from direct sunlight and heat. Give it a good shake before using, especially if it contains shimmer, glitter, or flakes.
What if my polish gets thick?
Nail polish can thicken over time as solvents naturally evaporate. A few drops of nail polish thinner may help restore the consistency. Avoid using acetone or nail polish remover to thin your polish.
Shopping Twinkle Hex
Do you sell gift cards?
We sure do. If you're shopping for someone who loves nail polish but you have absolutely no idea what color they'd pick, a gift card is a pretty good solution.
What are overpours?
Overpours are extra bottles left over from limited releases or collaborations. Quantities are usually small, and once they're gone, they may not come back.
Will sold-out polishes be restocked?
Sometimes. Some polishes are limited releases, while others may return depending on ingredient availability and demand.
Community & Giving Back
What is Twinkle Cares?
Twinkle Cares is our way of using a little nail polish business to support causes that matter to us. Through select releases and initiatives, we make donations to organizations doing important work.
Where can I connect with Twinkle Hex?
Come hang out with us in our Facebook community . It's a place to talk polish, see upcoming releases, and share a little color and chaos.
Still Have Questions?
Didn't find what you were looking for? Email us at info@twinklehexpolish.com . We're happy to help.