FAQ
Shipping & Orders
How long will my order take?
We ship from a small town in TN. Please allow 3-5 business days for your order to ship. However, please note that shipping times may be extended up to 14 days during launches or special events.
Can I change or cancel my order?
We start packing quickly, so changes aren’t guaranteed. Email us right away at info@twinklehexpolish.com, and we’ll try to catch it.
Do you offer local pickup?
If you live near White House, TN, reach out, we might be able to do local pickup.
Returns & Exchanges
Can I return or exchange my polish?
All sales are final due to the handmade nature of our products. However, if an item arrives damaged, please email us within 5 days and we’ll repair it.
My polish arrived damaged — what do I do?
Please take a photo and email it to info@twinklehexpolish.com. We’ll take care of it.
Polish Details
Are your polishes 10-free?
Yes. All Twinkle & Hex polishes are 10-free and cruelty-free.
Our base is actually 21-free and contains the following ingredients:
Ethyl Acetate, Butyl Acetate, Nitrocellulose, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Isopropyl Alcohol, Acetyl Tributyl Citrate, Silica, N-Butyl Alcohol, Benzophenone-3, Violet #2
Are your polishes vegan and cruelty-free?
Yes. All Twinkle & Hex polishes are cruelty-free and handcrafted in small batches. We select pigments and glitters that are vegan-friendly to the best of our knowledge, and we are committed to avoiding animal-derived ingredients whenever possible.
Do I need to shake or roll the bottle?
Yes — gently shake or roll before use to remix pigments and glitters.
There’s settling — is that normal?
Absolutely. It’s a good sign of handmade magic. Just shake it up.
Safety & Ingredients
Are your polishes safe for kids or during pregnancy?
Our products are 10-free and cosmetic-grade. If you’re concerned, check with your doctor or pediatrician first.
Do your polishes contain glitter or mica?
Some do! Please reach out to info@twinklehexpolish.com with any questions.
Discounts & Promotions
Do you offer discounts or promo codes?
Sometimes — join our email list or follow us on Instagram to catch them.
Do you offer gift cards?
Not yet, but we’re working on it.
Wishlist & Preorders
How does the wishlist work?
Click the heart icon to save a product. You can revisit or share your wishlist at any time.
Do you offer pre-orders?
Not usually. Most launches are first-come, first-served but if we ever do a preorder, we’ll announce it clearly.
Contact & Support
I have a question that’s not answered here.
Email us at info@twinklehexpolish.com or use the contact form. We’ll reply within 2 business days.
Do you take custom orders?
Not right now but we’re open to chaos. Feel free to reach out.